↑ “User experience”. User experience (UX) is a person's emotions and attitudes about using a particular product, system or service. It includes the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership. Additionally, it includes a person's perceptions of system aspects such as utility, ease of use and efficiency. User experience may be subjective in nature to the degree that it is about individual perception and thought with respect to a product or system. User experience varies dynamically, constantly modifying over time due to changing usage circumstances. Simplified, user experience is about how a user interacts with, and experiences, a product.
↑ “Nick Frost” Head of Google. Search Engine Roundtable. But Google is now integrating machine learning into that process. So then training models on when someone clicks on a page and stays on that page, when they go back or when they and trying to figure out exactly on that relationship.
↑ “Best Practices In User Experience (UX) Design” (PDF). 2009. tr. 2. More customers will be willing to purchase. On average, companies that provide a superiorexperience have 14.4% more customers who are willing to consider them for another purchasethan companies in the same industry that offer a poor customer experience.
↑ “Best Practices In User Experience (UX) Design” (PDF). 2009. tr. 2. More customers will resist doing business with competitors. Compared with companies thatoffer a poor experience, companies that offer the best experience in their industries have 15.8%fewer customers who are likely to consider doing business with a competitor.
↑ “Best Practices In User Experience (UX) Design” (PDF). 2009. More customers will recommend you. Companies with the highest experience scores have16.6% more customers who are likely to recommend their products or services compared withtheir lowest-scoring competitors.
↑ “The cost of latency”. Perspective. Eric Schurman (Bing) and Jake Brutlag (Google Search) co-presented results from latency experiments conducted independently on each site. Bing found that a 2 second slowdown changed queries/user by -1.8% and revenue/user by -4.3%.
↑ “A Comprehensive Guide to the ROI of UX” (PDF). tr. 17. On average, every dollar invested in UX brings 100 dollars in return. That’s an ROI ofan impressive 9,900 percent
↑ “A Comprehensive Guide to the ROI of UX” (PDF). tr. 17. According to a study undertaken by Forrester14, companies which invest in the userexperience see a lower cost of customer acquisition, lower support costs, increasedcustomer retention and increased market share
↑ “Information Architecture. Basics for Designers.”. UX Planet. Information architecture (IA) is a science of organizing and structuring content of the websites, web and mobile applications, and social media software
↑ “Information Architecture. Basics for Designers.”. UX Planet. Information architecture aims at organizing content so that users would easily adjust to the functionality of the product and could find everything they need without big effort
↑ “What's a UXP?”. COMPUTERWORLD. Gartner defines the UXP as "an integrated collection of technologies and methodologies that provides the ability to design and deliver user interface/presentation capabilities for a wide variety of interaction channels (including features such as web, portal, mashup, content management, collaboration, social computing, mobile, analytics, search, context, rich Internet application, e-commerce, an application platform and an overall user experience design and management framework)".
↑ “The 5 Elements of User Experience Design”. Hashein. What should the product accomplish for the business?How does this product fit with the company’s business strategy?How should this product be differentiated from the product line?Why do customers use a product like this one?What do customers complain about most often?
↑ “UX — A quick glance about The 5 Elements of User Experience (Part 2)”. Interaction Design Given the functional requirements, It defines how user can interact with the product, and how the system behaves in response to the user interactions.Information Architecture Given the content requirements, It defines the arrangement of content elements, how they are organized, to facilitate human understanding.
↑ “6 stages ux process”. That means building things like:Site mapUser flowMockupsImagesIconsColors
↑ “The UX design process in 6 stages”. User testing. Like the usability test, this involves you observing your target audience using the actual program.Beta launch. This is a limited release of your product to a small amount of people with the goal of finding issues and cleaning them up before you launch it to the world.Internal testing. When your own team uses the product and tests out each facet of it.
↑ “What is customer experience (CX)? 7 industry experts weigh in”. 29 tháng 7 năm 2019. Customer experience considers everything the customer goes through—it’s everything the customer touches, tastes, smells, hears, sees throughout the experience with the brand. What are they going to feel or think? It’s being almost obsessive about the experience the customer has with the brand—the attitude of ‘I want to be here,’ rather than ‘I have to be here.’
